Paperless Offices aims to empower public institutions and small and medium-sized enterprises (SMEs) for a paperless office and to convey ideas on how processes and work steps can be optimized and implemented in new ways using digital tools. 

Offer and services 

• Transfer of knowledge and working methods in individual consulting on the following topics 

• Software and application overview - what tools are available for digitalization 

• Process digitalization - how to optimize existing processes and implement them more efficiently using digital options 

• Digitalization strategy - How do I define goals and actions for a sustainable and meaningful digitalization strategy? 

• Project management - how do I implement my defined goals and actions for digitalization using professional project management 

• Change management - how do I guide my organization and staff through the new working methods 

• Joint development and transfer of knowledge through basic workshops and in-depth workshops on the following topics 

• Applications and programs 

• Project management 

• Identifying and analyzing digitalization potential 

• Designing and implementing a digitalization strategy 

• Modern workplace and mobile working 

• Taking digitalization further - interfaces, automation and artificial intelligence 

Value for customers 

• Little to no prior knowledge required for the first steps into digitization 

• Free assessment of the current status with regard to the degree of digitization 

• Ability to recognize digitization potentials  

• Individual consulting tailored to your own infrastructure and organization 

• Support with the introduction of various projects in terms of project management and organization  

• Regular and recurring basic workshops on the aforementioned topics 

• Networking with other companies and institutions

The customer, a company that issues, test reports and certificates, wanted to digitize its administrative processes. In an initial meeting, the customer's organization, personnel and requirements were analyzed, with the focus on digitizing the administration in order to reduce the workload and relieve the administrative staff. The subsequent analysis of the existing system landscape showed that a lot of information had to be entered multiple times into different systems or transferred manually. This led to a high susceptibility to errors and an enormous amount of work for the administrative staff. 

The Paperless Office project team then developed a concept that provided for the introduction of a central tool. This system was to record and process all business-critical data, while external systems such as online banking, DATEV, the company website and the customer portal were to be connected via interfaces in order to exchange data in real time. This centralized solution eliminates duplicate data entry and significantly reduces the error rate. 

In a final meeting, the concept was presented to the customer, who was very satisfied and tackled the implementation with its own employees and service providers. Initial successes are already visible: parts of the administration have been digitized and employees have been able to work more efficiently by relieving them of routine tasks. 

The project shows how a well thought-out digitalization of administrative processes can help companies and institutions to increase their efficiency, reduce errors and at the same time relieve their employees.